Returns & Exchanges
Due to the perishable nature of our fresh pasta and sauces, we are unable to accept physical returns, but we are committed to ensuring you enjoy every meal. If your order arrives damaged or fails to meet our quality standards, we will provide a full refund or a replacement delivery.
Inspect Your Delivery
Upon arrival, please check your pasta and sauces to ensure the packaging is intact and the items have remained chilled.
Document Issues
If you notice any quality concerns or damage, please take a clear photograph of the affected items and the delivery box.
Contact Support
Email our team at [email protected] within 24 hours of delivery, including your order number and the photos of your items.
Resolution
Our team will review your request and process a refund to your original payment method or schedule a fresh replacement delivery immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing